Shipping policy

Placing orders/Shipping: You can continue to place orders at any time at Haustopia.com. Please note that your credit card will be charged at time of purchase. Once your order is shipped, you will receive your shipping and tracking confirmation to the email on file.

Returns/Exchanges/Replacement Orders: If you have a return or exchange, or have an item that needs to be replaced due to shipping damages, please contact  info@hautsopia.com and they will respond to your request. Please read out Returns/Shipping page for additional information.

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Items that are available in our warehouse will be processed 2-4 business days for your order to be processed in our distribution center in Toronto, Canada. Shipments take 1-7 business days to reach any location within Canada from our distribution center. You will receive an email notice with the tracking number when your order ships.*

Haustopia ships all packages via Canpar. We are unable to ship to PO Boxes. The below estimated shipping times apply to in stock merchandise only.

Please note that orders place on Friday or weekends will not be processed until the next business day.

If an item is out of stock or on backorder, our customer service team will contact you.

Province/Territory:	Transit Times:	Shipping Cost (CAD):
Ontario (ON) & Quebec (QC):	2 - 4 days	$15.00
Nova Scotia (NS), New Brunswick (NB), Prince Edward Island (PEI), Manitoba(MN), and Saskatchewan (SK):	4 - 6 days	$17.00
Alberta (AB):	5 - 7 days	$20.00
British Columbia (BC):	5 - 7 days	$23.00
Newfoundland and Labrador (NL):	5 - 7 days	$30.00
Northwest Territories (NT), Nanavut (NU), and Yukon (YT):	5 - 7 days	$75.00

 

*Order early to ensure on time delivery. Please note, fulfillment times and carrier shipping estimates may change without notice. We will make every effort to ship orders as quickly as possible, however once your package is in transit, we are not responsible for carrier delays, such as inclement weather or higher than expected shipment volume.