Contact Us

Questions about your order or our products? Our team is here to help. If you have a question or need assistance with an order please send an email to and include your order number.

You’re most likely to hear back from one of us during regular business hours, which are Monday through Friday from 10am to 4pm EST, but rest assured we'll be in touch as soon as possible.

Write Us a Letter:
20 Voyager Court South
Toronto, ON M9W 5M7


** Our offices are closed from 24 December 2021 until 3 January 2022. We will get back to all inquiries upon our return.


The Haustopia warehouse will be closed from December 30th – January 10th while we work to making some upgrades.

Placing orders/Shipping: You can continue to place orders at any time at However, orders placed during the period from December 30th - January 10th, will not ship out until the week of January 10th. Please note that your credit card will be charged at time of purchase. Once your order is shipped, you will receive your shipping and tracking confirmation to the email on file.

Returns/Exchanges/Replacement Orders: Customer service will not be able to process any returns, exchanges or replacement orders between December 30th – January 10th. If you have a return or exchange, or have an item that needs to be replaced due to shipping damages, please contact and they will respond to your request.